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Phone: 250.545.0585

Email: info@nexusbc.ca 

102-3201 30th Street

Vernon BC V1T 9G3

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SuperHost Customer Service Training

SuperHost offers affordable, relevant and quality customer service training for front-line employees in the tourism industry. SuperHost is intended for people who are entering the workforce for the first time or after a significant break, or are fairly new at working in a customer-facing role.

About SuperHost

SuperHost was first launched in 1985 in preparation for the Expo '86 in British Columbia. Since then, SuperHost has become the standard for customer service excellence in BC and an internationally recognized leader in training for the tourism industry. Over the last 30 years, it was operated and managed by the BC Government through its provincial destination marketing organization, Destination British Columbia and its predecessor, Tourism British Columbia. It has expanded its course offerings, and was rebranded to WorldHost Training Services in 2009, just before the 2010 Winter Olympic Games.

Early in 2017, Destination BC transferred WorldHost over to go2HR, who is launching a new suite of classroom and online courses under the revitalized, refreshed SuperHost brand.

Foundations of Service Quality

The first new course, Foundations of Service Quality, is available in classroom format and the lessons include fun, interactive activities and students will go home with ideas and skills that they can apply to their job right away. This 6-hour course covers:

Basic customer service, communication and teamwork skills some of the key 21st century skills

Relationships between service quality, customer experience, and business objectives

The importance of front-line employees in service sector businesses

Expectations from the point of view of customers, employers, and employees

Communication etiquette and best practices

Service recovery techniques

Metrics used to assess customer experience and service quality


Next course: To Be Announced | 9am to 4pm

Location: NexusBC Community Resource Centre, 102-3201 30th Street, Vernon BC

Course fee is $150 per person. Lunch included.

To register, please call 250.545.0585

 

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